FAQs

Is Bath Buddy suitable for all ages?

The Bath Buddy is designed for children 2+ years old. It is essential to supervise young children during bath time and ensure they do not stand, sit, or lean on the Bath Buddy.

How do I clean the Bath Buddy Play Shelf?

Cleaning the Bath Buddy is easy! Simply wipe it down with a mild soap and water solution, then rinse thoroughly. Ensure that it is completely dry before reattaching it to the bathtub.

Can Bath Buddy be used on any type of bathtub?

Bath Buddy is designed to fit most standard bathtubs that have a single-level surface without any rails or grip bars. It is not suitable for round or curved bathtubs.

How can I ensure the Bath Buddy stays secure during use?

For the best results, ensure that both the suction cups and the bathtub surface are clean and dry before installation. Regularly check the suction cup attachments to ensure it remains secure, especially after extensive use.

What should I do if the suction cups don’t stick or lose their shape?

If the suction cups don’t stick or lose their shape:

1. Unscrew them from your Bath Buddy by hand.

2. Place them in boiling water for 10 seconds to restore their shape.

3. Let them cool briefly, reattach to your Bath Buddy, and press firmly onto a clean, dry bathtub surface.

Although we check each suction cup before dispatch, they can occasionally warp during shipping. This quick fix will solve the issue!

What is our refund policy?

At Bath Buddy, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of receipt for a full refund, provided the item is unused, in its original packaging, and in resalable condition. Customers cover return shipping unless the item is faulty.

To start a return, please contact our customer service team at thetoddlertub@gmail.com

Unfortunately, shipping costs for returns are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

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